Communication in perioperative nursing and the impact on the quality: scoping review
DOI:
https://doi.org/10.37914/riis.v9.437Keywords:
communication, perioperative nursing, quality improvementAbstract
Background: communication is a fundamental area in the provision of nursing care. In the perioperative context, communication failures put the person at risk, and it is important to improve communication strategies to avoid errors and improve the quality of care provided. Objective: to map the best available scientific evidence regarding nursing communication and its impact on improving the quality of care provided to the person in a perioperative situation. Methodology: a Scoping Review was carried out based on the recommendations of the Joanna Briggs Institute and research in electronic databases: CINAHL Complete (via EBSCOhost), MEDLINE (via EBSCOhost), COCHRANE, Scielo, Lilacs and gray literature. The articles were selected in light of the defined inclusion criteria, published in full, with free access, excluded in Chinese and applied a time limit (2013-2023). Results: the review resulted in 19 articles that share and highlight: person- and family-centered communication (3), standardized transfer processes (3), safe verification briefings (2), continuous improvement projects (5), care bundles (1), commitment and satisfaction of professionals (4) and shared mental models (4). Conclusion: the study resulted in 7 concepts that relate perioperative communication to improving the quality of care.
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